Very very poor

I am extremely disappointed and angry with the service I have received from Emma Hair.

The hair I received is not what was advertised or shown in your posts. The quality is unacceptable, and I feel misled by the pictures and information used to promote your products. Customers trust you to deliver what you advertise, and my experience has been completely disappointing.

To make matters worse, I had to pay for the return delivery. I was assured that the courier costs would be refunded to me, but up to now, I have received no refund, and nobody is responding to my messages.

**What makes this situation even more upsetting is that I had to use money I had set aside for bus fare to return the hair.** I trusted your word that I would be reimbursed, and now I am left out of pocket while you ignore my attempts to contact you.

This is unacceptable business practice. Why advertise hair that does not match what customers actually receive? Why promise a refund if you have no intention of honouring that promise?

I expect Emma Hair to take responsibility for this situation and refund my return courier costs as promised. Please respond to my complaint and provide a clear timeframe for payment.

I am a very unhappy customer, and the way this matter has been handled has seriously damaged my trust in your business. **I will not accept being ignored after spending my hard-earned money on a product that did not meet the advertised standard.**

I expect this matter to be resolved urgently.