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I bought a wig from Emma hair factory end of August 2026 and it was delivered to me on the first of September 2026 i wore it on the 5th of September it was pretty and I looked pretty i wont lie then the following week when i womas about to wair ot again i combed it with a hot comb it looked like it shrinked so i guessed myb the comb burned it also the colour was fading so i cant wear it anywhere again i then messaged them telling them about my problem i came across with they told me they're gonna discuss with their manager then after that they came back and told me they can only refind me with a R100 and i asked what was i supposed to do with a R100 on a wig that i bought with R1062 i am sorry but am gonna have to deny your offer then i wrote a review with you a few days later they messaged me and offered R200 i told them i cant accept the R200 its gonna be a loss for and that is not fair after that they have been quiet i have never heard from them i really need your help Thank you