USELESS REPAIR SERVICE

It is with a heavy heart I write this review as I am not a person who easily complains or normally does this type of stuff, but I have had it. I am very VERY disappointed with the service of Makro and Samsung with regards to fixing our tumble dryer. We bought our Tumble dryer at Makro in 2018 with the extended warranty, oh if I could go back in time…….. Firstly, it took them two weeks to come to our house to see what the problem is and why the tumble dryer does not work after we called in June 2021. After that it just got worse! We had to wait two months for them to come out again, only to realize they ordered the wrong part!!! Another month later and they had to come and pick up our tumble dryer. Through this whole 3 month process so far I did not once have a contact number or order number just to follow up and hear what the heck is going on. They came to pick up my tumble dryer to fix it, but once again I did not even receive any evidence that I will get MY tumble dryer back. I had to take a photo of the driver’s customer order and take my own photos of the tumble dryer to hopefully ensure that I get the correct tumble dryer back. Oh and just one more thing, do not think they call to inform you that they are coming to fix, pick-up or drop of the tumble dryer. No they just assume you are home sitting and waiting for them. At least this last time it did not took them more than a month to deliver my tumble dryer again, BUT they delivered the tumble dryer still not in working condition and with marks on the front and back of my tumble dryer that was not there before. This time I asked for a number I can contact from the delivery guys, because I have had it! I got to speak to Patric that was not any more helpful than the *********** service that we have been getting throughout this whole process from the company (Emjay retail services). They say they are Samsung accredited, but from what I have experienced, I highly doubt it. What I take from this experience is the following: - To never buy Samsung again - To never buy a any appliance from Makro again with their extended warranty (I feel you are better of without their useless service) Here is to hoping that I get the correct tumble dryer, in working condition without any further marks or dents…..within less than a month……