KH
Keanu H
1 reviews | Active since Dec 2019
14 Feb 2024, 07:20
Emit pathetic staff drivers
I was driving on my way to work this and a female truck driver of Emit reversing time courier company deliberately turned in front of me while I was hooting for the truck to indicate I am in the lane. I believe she did not check before she was driving and this caused me to brake harshly and my passenger flew forward. While passing her and her colleague whom was in the truck they were just laughing at me for what has happened now. Amateur driving skills and definitely not roadworthy. *********** staff members and definitely does not deserve to be on the road
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emit couriers's replyOfficial
15 Feb 2024, 12:03Dear Keanu,
I would like to express my sincerest apologies for the distressing incident you experienced involving one of our Emit Reversing Time courier trucks. I assure you that we take such matters very seriously, and I appreciate you bringing this to our attention.
Upon receiving your complaint, we immediately initiated an internal investigation to identify the driver involved and gather all relevant details surrounding the incident. Safety is of paramount importance to us, and any behavior that compromises the well-being of others, including our staff drivers, is not tolerated.
While we work to address this matter internally, I want to assure you that appropriate action will be taken to address any shortcomings and ensure that such incidents do not occur in the future. Our team is committed to upholding the highest standards of professionalism and responsibility on the road.
If you would like a manager to personally contact you to discuss this matter further, please provide us with you preferred contact number, and we will arrange for a prompt follow-up to address any additional concerns you may have.
Once again, please accept our apologies for any inconvenience or distress caused by this incident. We appreciate your understanding and cooperation as we work to resolve this matter swiftly and effectively.
Sincerely,
Customer Care
Emit Reversing Time
emit couriers's reply15 Feb 2024, 12:03
Official
Dear Keanu,
I would like to express my sincerest apologies for the distressing incident you experienced involving one of our Emit Reversing Time courier trucks. I assure you that we take such matters very seriously, and I appreciate you bringing this to our attention.
Upon receiving your complaint, we immediately initiated an internal investigation to identify the driver involved and gather all relevant details surrounding the incident. Safety is of paramount importance to us, and any behavior that compromises the well-being of others, including our staff drivers, is not tolerated.
While we work to address this matter internally, I want to assure you that appropriate action will be taken to address any shortcomings and ensure that such incidents do not occur in the future. Our team is committed to upholding the highest standards of professionalism and responsibility on the road.
If you would like a manager to personally contact you to discuss this matter further, please provide us with you preferred contact number, and we will arrange for a prompt follow-up to address any additional concerns you may have.
Once again, please accept our apologies for any inconvenience or distress caused by this incident. We appreciate your understanding and cooperation as we work to resolve this matter swiftly and effectively.
Sincerely,
Customer Care
Emit Reversing Time