Worst service I have ever experienced and practically stole my property

Dear CEO, MY PARTNER WHO IS A PLATINUM MEMBER AND I ARE NOW MOVING OUR BUSINESS TO QATAR AIRWAYS. I have been waiting and reaching out since March 2018 and have had no favourable response, I flew to Dubai two days ago to question where my cellphone is and they advised that unfortunately they cannot help me. So I am asking you to reimburse me for my loss. The below is a letter I wrote to the CEO on APRIL, 3 2018.I am very disappointed and extremely inconvenienced. I am a skywards gold member at Emirates and have been terribly inconvenienced as I was rushed out of the airplane when we landed in Cape Town (my home) on 28 March 2018. I was sitting in seat 2F in first class, when my phone dropped under the seat as we left Dubai. The crew poorly attempted to retrieve my phone and instead they insisted I leave the aircraft and that I would get my cellphone the next day. It is now a week later and I am still without my phone. They also indicated to me that the lithium in the battery could cause a fire on the plane and said that they would urgently retrieve it in Dubai by “taking the seat apart” and that Cape Town technicians did not have the capability to do this. My only request is that someone help me retrieve my personal phone as Emirates staff advised that the lithium battery is not good to fly with and so I’m sure that you understand that it will be in your interest to remove it. I have had only good experiences from Emirates and so I hope that this one will be that too. I await a favorable response. Kind regards, Lauren Vanacore ********** 5777