Worst behavior and lack of knowledge

On Jan 20th 2018, I visited to make unaccompanied minor service ticket booking and faced very bad behavior from the staff at Sandton City. I tried to book Return ticket departing from India to JHB for my 9 year old kid. FIrst they said I can't book the ticket online by using SA debit/credit card.IT should work only for INdia bank debit card. That's what they mentioned it. But by sitting in their office I booked ticket on my mobile and paid using my SA bank debit card. That's how they giving false information without knowing.

Secondly when I am doing arrangements for minor kid the lady who is assisting me in the counter asked about the address of the person who is going to handover my kid.when I am getting the address by calling to my family member in India , She was frustrated and she couldn't able to wait for 2 min. Whereas I waited 2 hours in their office because of wrong info provided by them. I get it this correctly only because of their good call center service. Even the lady who assisted me is not even greeting even I wished her.Also she was very serious through out the time. I think in Sandton City Emirates office, the staff should focous on treating customer well.