Worst Airline service

On Wed. 29/7/15, we arrived in Dubai. My husband had some trouble with his US visa and was unable to carry on with our trip to Cleveland. I was told that our luggage would be taken off the flight and would be sent on the next flight to Boston. I proceeded with our flight and upon arriving in Cleveland, told the Jet Blue Agent that my luggage would arrive the next day on one of the two flights from Boston. It never arrived on the Thurs. Jet Blue were fantastic in their search for this luggage and discovered that it had arrived on the same flight as I was on, in Boston, but because I thought it had been removed in Dubai (according to law), I did not pick up my luggage in Boston and it was left unattended on the conveyor and had to be broken open by authorities as it was deemed suspicious luggage. It only arrived on Fri. 31/7/15 and was handed over to my husband. What was Emirates thinking! On our way back home again, I left my son's parcel in the overhead cabin, but when he ran back to get it, was told by crew that he would have to go through Lost and Found and now the parcel has not been found by Emirates. The worst flights of our lives and never to be used ever again.