VERY DISSAPOINTED WITH EMIRATES AIRLINE SERVICE. -Baggage Claim Reference: AHL JNBEK26210 /03 DECEMBER 2018-

VERY DISSAPOINTED WITH EMIRATES AIRLINE SERVICE. -Baggage Claim Reference: AHL JNBEK26210 /03 DECEMBER 2018- My husband went overseas last year and arrived back 3 December 2018. When he arrived in JHB from Manchester using Emirates flights they declared his luggage as missing. After months of phoning and being transferred to multiple different departments and being given different statuses as to what is happening to our situation, having had filled in the correct Baggage Claim forms, sending proof of clothing purchases etc. They have been telling us for weeks now that 'our claim is with Customer Affairs and there is no way to contact anyone from that department'. I have been told by a Emirates Employee ' but you are back in your home country so we don't need to reimburse you.' THIS IS VERY POOR SERVICE AND A REDICILOUS WAY TO LEAVE A CLIENT !!!

He went over with winter jackets , formal wear etc and that is life long collected worthy clothing that we must just brush off?? He is leaving for Floride in June again, this makes us want to avoid Emirates completely !!!!!! Very disappointing!