Utter disappointment

What a utter disappointing experience! BROKEN FRAGILE ITEMS! We were British airways clients but saw that Emirates was voted the best airline in the world. We decided to travel with Emirates on our next international trip. The worst decision we could’ve made. Checked in 2 boxes of wine, as fragile items. Signed on the list for the two fragile items. The boxes had red fragile stickers on. The wine was packaged with dividers (and extra cushioning) as per usual. Upon arrival in Germany (via Dubai layover) only one box arrived with a broken bottle (box drenched in wine). The other box was left in South Africa (also with a broken bottle of wine ). We frequently travel with wine (on British Airways) never had this happening before. First time traveling with Emirates and this is how they handle fragile items?!