UNRESOLVED REFUND SINCE 18 AUGUST 2025 (>33 working days)

Dear Emirates Customer Service,

I am extremely disappointed with the appalling delay in processing my refund. I was informed on August 18 that the refund would be completed within 15 days; yet, after more than two months, I am still waiting, 34 working days later.

Your call centre, which is ironically titled “Customer Service,” has been of no assistance whatsoever. On six separate occasions, I’ve been told that my request has been sent to your finance department, yet no action has been taken. This level of inefficiency is unacceptable and reflects very poorly on Emirates.

I will be attempting to resolve this again tomorrow — for the seventh time — since I am unable to speak to anyone beyond the call centre. This situation is an absolute disgrace, and I expect immediate feedback and resolution.

I have also sent Sir Tim Clark a message via LinkedIn.