Unaccepted customer service / lost luggage

I flew from Vienna to Cape Town on the 21st of September 2017. A luggage item got lost in transit and was only notified on the 13th of October 2017 that the item was at Cape Town airport. Here's the catch... the item must be collected by myself (living 80km from the airport) or I should pay myself for couriers after the baggage item was mishandled by Emirates themselves. I am extremely disappointed at this service I received, as the person at customer service in Johannesburg was unfriendly and did not show any consideration to help me with this problem I've had for 23 days now (and probably will have for some time still).