KT
Kairunnissa T

1 reviews | Active since Sept 2025

22 Sept 2025, 20:16

The day before booking my flight, I visited the Emirates desk to confirm all travel requirements

The day before booking my flight, I visited the Emirates desk to confirm all travel requirements. I explained my full situation and showed my documents; their clerks and supervisors assured me there would be no problem and that I could fly. Based on this confirmation, I purchased tickets and later checked in. Shockingly, after check-in the same clerk approached me to say Turkish Airlines staff had raised an issue and that I should not fly. This led to more than an hour of delays, questioning, and distress for my family and me. Despite contradicting their own prior confirmation and traumatizing us further, Emirates eventually allowed us to board but stated they would not be responsible if any issue arose. As a frequent international traveler, I found this deeply unprofessional and entirely unexpected from Emirates. The mishandling, lack of accountability, and emotional toll were unacceptable and must be urgently addressed and the discomfort compensated.

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