TERRIBLE SERVICE

<p>My husband and I flew from Cape Town to Madrid via Dubai on Emirates Airlines. While flying from Dubai to Madrid, I decided to have a nap as it was a late flight.</p> <p>I took out my hearing aids, put them in a plastic packet and put it in the cabinet attached to the seat (I was flying business class). When I woke up from my nap, I discovered that the plastic packet containing my hearing aids were gone and I immediately called the air hostess to assist. Jennifer came to me and I explained that the plastic packet containing my hearing aids have been removed while I slept. She checked with the rest of the cabin crew and advised that they removed the plastic packet thinking it was *******. Jennifer said she would ask the cabin crew to assist and go through the ******* bin.</p> <p>Later another cabin crew member (I assume the cabin crew supervisor) came to tell me that they were unable to find my hearing aids and suspect it may have been crushed due to the ******* being compacted.</p> <p> </p> <p>I was very emotional and upset as I was on my way to Spain for 2 weeks’ holiday and would now have to cope without my hearing aids to assist me with my disability. I couldn’t understand why they took away the packet when they never clear ******* or debris without passengers being awake & handing it to them. The head of the cabin crew (unfortunately I didn’t catch her name) took down my details before we landed in Madrid and said that someone from Emirates would be in touch with me regarding the loss of my hearing aids.</p> <p> </p> <p>NO BODY came back to me about my hearing aids, and when I logged a complaint about this on their website, and also phoned emirates, I got a reply back to inform me, its my own responsibility to take care of my own goods in flight, and that they will no longer entertain my request...but HOW would you feel if something has been taken away from you without your consent, or without you acknowledging that its been taken...I was asleep, and it was nicely packed away..after I have rep**** back to them, they did not even reply back and they ignoring all my other requests.</p> <p>I really do feel its negligence from their side, and they are responsible for paying for a new pair of hearing aids, or help me part pay for a new set of hearing aids, as my insurance only part payed for a new set.</p> <p><br />I really do hope the whole world seas this, and sees how Emirates treats their disabled customers.</p> <p> </p>