Suitcase broken into

We lodged a complaint with Emirates about out 15 year old daughter who travelled with them on a school tour to Germany. Her suitcase was broken into and she only saw it when she arrived at the hotel 24 hrs later. We complained and the answer we were given was that she should have lodged a complaint at the airport. People, she is 15 years old, on a tour with her school. Due to the long weekend we reported it on Tuesday morning via E-mail and had a reply 13/8/2015 from a Senior Airport Service agent, His answer Quote: <br> <br> I wish to advise you that all baggage related claims are to be registered immediately on arrival because this enables our staff to assess claims in detail.<br> <br> As your daughter did not report the pilferage/damage on your arrival, we regret our inability to entertain your claim.<br> <br> I really feel that this is poor and on their web site it says that it must be reported within 7 days. To make things even more unbelievable, her suitcase was wrapped and a TSA speced case that was purchased the week before<br> <br>