Skywards Miles expiring end of August 2022

I received an email in July and now again on 8 August to advise that I have 13,750 Skywards Miles that will expire end of August 2022 if I do not redeem them. I sent an email on 27 July to Skywards - got no response. On 2 August I called the Call Center on ***5 and spoke to a lady, did not take down her name & then called again and spoke to Aisha. She could not help me and referred me to the Live Chat Platform on their website. The Live Chat platform was pathetic - I'm sure it's a robot that is answering because I asked how I could redeem my miles and they could not answer - kept asking same question - automated question. I sent an email to *** on 15 August again as I had not received any reply except for an automated email saying that a response will be given with 14 days - by that time my Skywards Miles will have expired.

It is pathetic that a big Airline company as Emirates have no contact number where someone can assist with questions as their website assistance is also pathetic.

I would like an answer or call from someone who can assist me to use my Miles before they expire.