RB
Roxanne B

1 reviews | Active since Nov 2014

04 May 2015, 15:04

SHODDY SERVICE

Today I received an email stating that our Emirates flight from Durban to Dubai on Saturday 09 May 2015 will only take off at 21.10 instead of 18.40. Whilst I respect that safety is a concern and that we cannot fly over Yemen I still have 2 issues with the manner in which this was handled. <br> <br> 1. Surely communication could have gone our earlier so that clients have enough time to make alternative arrangements and not the week of travel?<br> 2. Why have no arrangements been made for our connecting flights which have been impacted as a result of this? <br> <br> Our connecting flight to Paris is now only going to happen at 14.50 and we only arrive at 8pm. Thats an entire afternoon we lose out on and cannot do anything because everything will be closed by the time we check in. Emirates makes more than enough money to have made alternative arrangements in this regard. But I am not surprised given the service I received on the same airline two weeks ago during my travel to Europe. It is certainly the last time I will travel with them.

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