1 reviews | Active since Sept 2012
Shocking service, ignoring complaints.
We traveled to Tbilisi, Georgia via DXB in December with Emirates and lodged about 5 complaints directly on their complaint website, but they only got back to me once with an excuse about it not being their fault, but the fault of the airline they used for the short legs in and out of Georgia. They did not even take responsibility for the fact that they bumped us from the flight from DXB to JNB because they were over booked and let us wait at the airport for over 8 hours(even when I told them that I'm pregnant and really tired as we've been waiting at airports for more than a day because the flights were canceled and changed without our knowledge) or for the fact that they forgot one bag in DXB. We even missed a funeral in South Africa because of this plus we had extra expenses because of this that I really feel Emirates is liable for. I have tried to contact them about 4 more times and every time I just get a message stating that they will get back to me within a month, but they never do! It's been over 5 months now!!! Can someone from Emirates please contact me so that we can sort this out.<br> Your ref:JNB/X/SG/***
