SJ
Shereen J

1 reviews | Active since Aug 2015

07 Aug 2015, 15:17

Ridiculous recompensation due to lack of receipts!

The airline failed to assist while in their country. I have had to wait a total of three months and am now only being offered half of what I requested (R3709). Who in their right mind keeps receipts of every item purchased (which in fact was done months ago). I am not the kind of person who shops monthly. They did not offer me assitance when I only had the clothes I was wearing and now that I am back in my home country they are requesting receipts for everything that was contained in my bag which I do not have. <br> <br> People please be aware that when traveling with this most *********** and useless airline, only pack new clothes which you have receipts for, store extra clothes in your hand bag because they are so useless they might loose your luggage and you do not want to go through what I went through, or alternatively support someone else who is capable of being more PROFESSIONAL, UNDERSTANDING and has a complaints division that is capable of handling customer complaints adequately.<br> <br> I am very disappointed for all the inconvenience caused due to the loss of luggage and the money spent looking for our own luggage

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