RESPONSE FOR 12 HR DELAYED FLIGHT AND 24HR LUGGAGE

My flight to London was delayed by 12 hours. ( 9 hours were spent in the departure lounge in Cape Town being told that they would update us on the departure time as soon as they knew) <br> Upon my return from London my luggage was delayed by 24 hours.<br> The attitude experienced from Emirates with regard to this has been terrible ... and my subsequent queries and requested explanations have been met with 'deaf' ears. A total disregard for the client!<br> I have also requested that my 'air miles' be logged as the online system has not recognized my reference numbers. No assistance has been offered on this and thus no air miles have been logged.<br> The Cape Town customer assistance office has been most unhelpful. Full of promises with no delivery!