Resfervation number fy7cb

Incorrect information given at check in desk number 55 by Agent regarding overweight. Exorbitant price charged for overweight, not advertised nor informed about price per kilo. No option given to repack bag. Agent surly and unhelpful. Staff talk too much in their own language with each other discussing you<br> No disabled information entered by Agent when booking in so no one to meet me in Dubai and Birmingham.<br> Air crew only smile at you when you embark and disembark. For the rest of the journey they have no manners, speak curtly to you, offer no service as they cant cope, burnt the croissants so half the plane got none, no offer of apology, didn't clear the one drink service away before serving food. Nowhere to put anything. Safety belt sign on all the way to Dubai when asked to go to the toilet said NO... ridiculous as there was no turbulence at the time, no initiative used. Filed complaint on 26 Feb email, on board survey and again emailed on 3 March. No reply. Please help. Something must be done about this sheer *******. I don't mind paying but not an airfares price. I would happily have flown again at the price I paid for 14kgs which was incorrectly weighed should have been 13.