Refund Requested from Emirates

Emirates Ref JNB/X/SG/180517/

I called the Emirates Contact Center whilst in New York in April 2017 to enquire about purchasing extra baggage . Neil from Manchester assisted and mentioned that I can purchase extra baggage online. The extra baggage was purchased even though I only had 1 bag which was 23kg. When I checked in at JFK the supervisor asked me why did I purchase extra luggage because I qualify for a total of 46kgs of baggage . I informed her that i double checked with the Emirates Contact Center prior to purchasing additional luggage . She also advised me that it was not my fault for purchasing the extra baggage and that i should contact Emirates for my refund .

When I returned to S.A. I called the Emirates Contact Center several times explaining my query to several people . I was advised to contact customer affairs as well as log my complaint on the Emirates complaint page .

My complaint was not loaded successfully on several occasions due to a problem on the Emirates complaints website . Customer Affairs responded to my email eventually after 2 months by Solange Bagaria Customer Affairs - Southern Africa.

They apologized but did not reply to query about my R2000 .00 refund to date. I called and email on several occasions with no feedback .