Refund no refunded as per online promise

<p>Good day,</p> <p>I made use of the "keep my fare for 72hours" before paying for my flight tickets.</p> <p>On your website, you claim: Once ticket paid in full, you will receive your money back. Well i paid for my tickets in full on the 3rd of November and yet to receive my R760.00 back. Last week monday, i phoned Emirates, where i was informed request was send to my bank, please allow 3/4 w/days. Thursday i contact Emirates again,they confirm request was send, i should contact my bank. I contacted my bank, where they confirmed no request was send. I phoned Emirates again on friday, where i was told now, you have to wait 8-10 w/days and your finacial department did not send a request as yet.</p> <p>I have to wait 8-10 w/days for R760.00 but you didnt wait 8-10 w/days for R26000.00.</p> <p>I want a response and a plan of action to restore this matter and what you are going to do to make up for this matter as you are not advertising correctly on your website (please show 8-10 w/days waiting period).</p> <p>Await to hear from you in the next few days.</p> <p> </p> <p>Regards</p> <p>R Small</p>