Poor service offered due to flight schedule change

I have flown Emirates many times in the past however my last experience with Emirates was appalling.I was shocked and disappointed at the way I was treated by Emirates as well as the rude, *********** service provided by Emirates Durban.A recent flight schedule change wreaked havoc on my trip.The change meant I would miss my connecting flight, effectively leaving me stranded for more than 24 hours at the airport, waiting for the next flight.Emirates refused to book me into a hotel, they also refused to re-route my flight to Johannesburg.They told me under no uncertain circumstances that I would need to book myself into a hotel in Dubai and wait it out.Long story short an 18 hr journey became a 36 hr journey and I had to incur additional costs to arrive at my destination on time.I've sent a formal complaint via email to Emirates and have yet to have a response.Yesterday I logged a complaint via their website Ref No: JNB/X/SG/***.They have sighted \administrative oversight"for not responding to an email sent over a week ago on Monday 11 May and that it may take up to 30 days to investigate the problem.This is not acceptable! I would like this issues resolved ASAP."""