Poor customer service, humiliation, disrespect,

Regarding the worst customer service received @OR International Airport at the Emirates desk on the 20/12/2020.

I was easily turned away, after being told that there were closed. The confusing part is that one of their colleagues asked on my behalf whether they were closed n their response was NO, when it was now my turn to be assisted they informed me that they were. What now led me into seeking urgent assistance from Hellopeter, it’s the fact that two people that were there standing with me were allowed to board. My question was can they explain the difference between me and the two guys that were allowed and attended during my presence ?! I also asked for the Manager on duty, They logged off their system and left me hanging together with the Supervisor who was very rude, I must say that as a person with higher position she was supposed to be the face of the company and give us best customer service instead she does the opposite.

I was humiliated send from pillar to post by the staff from other organisations with lack of knowledge and understanding about their own job, we spend a fortune buying tickets and the service that we received is not satisfactory.

I further wrote to Emirates on FB, my matter still hasn’t been resolved, sent two emails to Emirates still nothing. This proves that even the Company doesn’t care about their clients. After their encounter I tried to get another ticket from Saudi, I found it and on Tuesday all Saudi Arabia Airlines were suspended to date...

I would never refer anyone to this company after my worst experience.