Please refund all my money

Good evening. I am not pleased to share this story as it has left me very hurt emotionally and financial. I write with the hope that helloPeter will help me and anyone and everyone else who has been through what I went through. I have been using Emirate cargo to import stock for my small business with success, until this incident happened. I have ordered stock worth R44062, and flight was R15399 which makes the sum total of R59462,55.

That stock or cargo I was suppose to receive on the 31st of August 2020 as it was coming from China, Hong Kong. It was a parcel of 74kg. They said it was stopped at the customs department, and that same day of it being stopped they claimed it a missing cargo. From there they looked for the parcel and when I kept asking how far is the process of location cargo, they told me it takes them 21 working days to look for a missing cargo.

21 days later, on the 1st of October 2020, they said they can not trace the parcel, now there are forced to close the claim of the parcel as it has been more than 21 days. They advised me to log a claim. Then they said it could take them a month or more to attend to the claim, and after they have attended it, it could take 20-22 days for the money to be paid. During the waiting period, they informed us that they will only be able to pay R39362,11 as a full and final settlement. The whole +/- R20000 was not paid up. So we write to you to find out where is there R20000 and why was it not paid out. When they said there only liable for a certain number of kgs, then that brings a question why they would take more than what there are liable.

It would make me very happy to see you attending to my claim.