Nightmare to hell and back with Dubai airport and emirates airlines

Nightmare to hell and back with Dubai airport and emirates airlines. On 24 January 2025 my family and I, kids 3 and 7 with husband were meant to fly home to Durban. As our flight approached Dubai international airport we were advised by the captain that the airport has been closed with no confirmed reason at the time and we circled in the air for approximately 30 minutes. Running out of fuel we had to refuel at Dubai world cargo airport for approximately 45 minutes. We were then advised that we will be leaving to Dubai international airport and ready for take off. A few minutes later the captain advised us we cannot take off as the cabin crew are now out of their shift and we had to wait a further 2.5 hours for a new cabin crew to arrive. During this time the horrible smell of faeces had spread into the plan. People were smoking in the toilets. At approximately 10.15 we landed at Dubai international airport, however due to the closure of the Dubai airport we were told that we cannot be on our flight and arrangements will be made for us for a flight the next day. The ground staff at the airport were rude and *********** as they couldn’t efficiently inform us about the situation or the process to follow. We were put on a bus with a hotel voucher. They threw us in a 3 star hotel, with not baggage, clothes, basic necessities. We were given a room with a queen size bed to accommodate 4 as they had no family rooms in this hotel. My daughter 3 years, fell off the bed and was hurt. We had no pjs, clothes or toiletries for the next day. This made it a nightmare to make it to the next day. We slept in the same clothes that we had on for the past 2 days as we started our journey the day before. We had to purchase clothes, toiletries, diapers, food for the next day. My children were traumatised from the flight and refused to go back on a plane. My daughter had no diapers and her clothes were stained with urine. The food was not up to standard. We had to buy food. The inconvenience and the cost implications were inhumane. I called the airline to confirm that they will transfer us to the airport the next morning for our flight to which they confirmed that arrangements will be made with the hotel. We were abandoned with no transport the next morning and arrangements were never made. We had to find our own transportation to the airport for our flight. They scattered our seats on the plane not as we initially booked. We were treated inhumane without basic needs and no communication from the airline/airport to confirm that we are on our flight. This heartless and in-compassionate situation has made it impossible to travel with emirates again. My children are traumatised. When my family and I travel we stay in 5 star accommodation and this can be tracked from our records and we will not be subjected to less from emirates/Dubai international airport. A total nightmare due to the incompetence of handling a situation by DBX.