louis datnow luggage, 3rd party, terrible service.

Good day,

in April my wife and i went on a trip, when we got back, 2 of our 3 bags got damaged, the process of applying for repair was great, the people who collected it, they collected it in record time.

it was collected on the 6th of May. they said, it will be repaired and in 2 weeks, they gave zero communications, not even a slip to say it was collected.

the only info i have is the number they called from ********** and the video footage.

i called last week, around the 10th, they promised to call back multiple times claiming their boss is not around. after calling them back, they claimed it would be delivered by Thursday.

i called today and they said they will call me back.

i called again and Jeremy said his boss is not there and the the bags are not repairable and will be replaced after they go to the flea market.

Emirates is apperently supposed to be a quality company yet the service providers is so poor and disrepectful.

please resolve this asap. i would rather you pay it out then to find me subquality bags from the fleamarket,

DXB/X/TN/010519/ **********