Lost / missing baggage claim.

After flying many years of EMIRATES this has been the worst expierence yet. I am dissapointed in the service provided by Emirates with regard to my missing baggage. It has been 4 months since I filed a claim. Every day I have called they promise to call back but no action. They told me the conveyor belt at SFO has problems and that sometimes baggage tags get stuck in there, baggage without tags don't get loaded. And they have many tag less bags sitting in the airport. If you know you have this issue why wouldn't you fix it? My bag cannot be found in the system but they are saying it's somewhere in SFO. You have an entire baggage team dedicated to this and still have no answers to my question. That bag contains many sentimental and valuable items, calling every day has had no response and so I am posting this to highlight the disappointing service by one of the greatest airlines in the industry.

After nearly 5 months the baggage in not found and no compensation. I am waiting for a reply from the customer care / claims department since 7 March 2023. When call the call center you get the same answer. CASA reference number DXB/X/AL/***.