1 reviews | Active since Oct 2012
LOST baggage and terrible service OVERALL
I was seated in C37, the emergency exit. I had fallen asleep shortly after take off. 1 hour and 30 minutes into the flight, I was woken up by women standing on my feet. The appeared to be intoxicated. They were disrupting myself and the passenger next to me. The hostesses did nothing about this. I saw a ****roach crawl up the curtain between cabins. Various times were shown on the screen as to when we would be landing. We spent a further 30 minutes on the plane as apparently they had not gained permission to park. This is frustrating, especially after 8hours and 15 minutes of flying. We were then put in a bus with no seats that took a further 20 minutes. Once I was through passport control and customs, I walked to the carousal to retrieve my bag. Several Emirates representatives advised that I should continue to wait for my bag even after 2 hours. I had to convince the baggage claim gentleman that my bag had indeed not arrived and that I requested to lodge a complaint. I then filled out a form advising that my baggage was indeed lost. The gentleman advised that my bag had indeed arrived in Dubai and assured me that I would get it back. 24 HOURS LATER I STILL DO NOT HAVE MY BAG!
