Items ****** and and then summarily ignored...

My wife and i were returning from the United States on Emirates via Dubai.<br> Upon arriving back in SA we found that our bags had been left behind in Dubai. A representative from the airline told us they would send it via courier the next day.<br> Sure enough our bags arrived, but upon inspection of the one we found the lock had been opened, and it was then resealed with a zip tie. When we opened it we found that my wife's new Tiffany sunglasses were missing, as well as a camera lens. Now normally we wouldn't pack items of value in our checked bags, but on the airport we were asked to check our hand luggage due to space constraints.<br> <br> When i contacted Emirates at first they just passed the buck from one department to another, and when it seems i finally got to the right department, it takes days for them to respond, they demand to see proof of purchase and pretty much make it sound as if I am trying to **** them... for example when i told them the lens is part of a boxed set i bought AGES ago, they respond that they need a receipt for the lens?<br> Utter incompetence and lack of follow up service.<br> Used to be a loyal customer... Never again!