Flight delays and bad communication

I flew from Cape Town to London via Dubai on Saturday 11/4/2015. The flight was substantially overbooked and delayed which had a knock on effect on my connecting flight (luckily held back by them). My luggage did not arrive as it did not make it onto the plane before takeoff. Got the luggage delivered next day and could almost understand that these things happen.<br> <br> My wife and children (8 and 3) did the same flight on Saturday 18/4/2015. The flight arrived almost two hours late and this time they were bumped off the connecting flight. She was forced to go and negotiate a different flight to the UK (bear in mind this is at 3:00 the morning with two very tired young children).<br> <br> She eventually got a flight with a three hour waiting time (our original layover would have been less than 1.5 hours to make it easier for the kids). She was left walking from counter to counter to try and let me know that she was arriving six hours late and at a different airport. It took her more than an hour to locate someone willing to assist her with this.<br> <br> The frequency of this happening is quite worrying, but their response to the issue was just woeful. I will not use Emirates again - pathetiic!!