1 reviews | Active since Sept 2015
FLIGHT CANCELLATION & SHOCKING CUSTOMER SERVICE
I was meant to fly out from Durban via Dubai to Munich tonight for my brothers wedding on Friday.<br> Boarding time came & went without any announcement from Emirates why it was delayed. After 30 minutes I started to notice airport staff (not emirates staff) walking up to flight guests explaining something. I walked up to one of the staff myself to find out what was going on... Without apology I was informed that our plane would not be leaving & that we had been rescheduled for tomorrow (8th October) 14.30pm.. After 2 hours of standing around & waiting 2 Emirates staff members tried to assist the flight guests but didn't give any info on which connecting flight we would be booked on & what time it would land in our countries!!! Finally I found out that the flight to Munich leaves Dubai at 16:45pm & I would definitely not make it! 3 explanations were given 1. technical fault, 2. pilot was injured, 3.our plane was not full enough!! I dont care about the reasons, I care about the fact that Emirates treated its customer with no regard and I am sad about it.. I always fly with Emirates and I used to boost them in every regard! I phoned customer service, the local no but no help at all!
