Emirates shocking service to elderly customer

<p>To Whom it may concern</p> <p>The service for my 80 year old mother by Emirates for this return trip was beyond a joke. Starting with letting her sleep at Manchester airport and then Dubai Airport saying that there is no wheel chair assistance at the hotel and hence she declined Dubai hotel. Staff in Dubai claimed they merely service providers and hence could not let me know as next of kin to not go to the airport in Durban in on Thursday 04 August. I went to fetch my mother after travel agent also held on for 30 minutes on that same Thursday 04 August to be told flight was merely 2 hours late. I ended up driving from work south of Durban and wasting 3 hours waiting and looking for her at Durban airport. Finally the only person who knew what they were doing was Carmel. After being told by other staff like 15x that they cannot disclose information re passengers Carmel helped me to work out that mom was on Friday 05 August flight EK 775. Also being told by Durban staff that they are merely service providers. Why is a multi million rand/dollar company like Emirates using service providers who are obviously trying to a job on the cheap and then distancing themselves from Emirates when there is a customer problem. I find this disgraceful as in Dubai they also told my mom they cannot ph next of kin because they are merely a service provider. What a load of ******* - is this the customers problem. We pay to be serviced by Emirates the fact that you choose useless service providers i am afraid does not cut it and is not the customers problem with all due respect this needs to seriously be looked at. Why are they even telling the Emirates customers this. On top of all this my 80 year old mother arrived in Durban along with about 100 other passengers who had no baggage. So she has been staying with me for the next week without even a pair of panties. The level of customer service provided for an elderly person i find disgraceful and she has on top of all this landed with a terrible cough because of not having been cared for properly. This is absolutely disgraceful and the good name that Emirates has always had in my mind i am afraid is completely gone. I would like to know what you are going to do about fixing this problem not only for my mom but for other elderly people going forward.</p> <p> </p> <p>MRS E BOTHA</p> <p> </p> <p>Airline Reference<br />ISBLUJ<br />Electronic Ticket Number<br /> ********** 221648<br /> </p> <p> </p>