Emirates ruins dream trip to Panama

I had booked a flight to Panama City with Emirates on their new route to Central America in January, and paid in full using my First National Bank eBucks. On 1 March I received a terse, unhelpful message stating that my flight had been cancelled. No explanation was given. I called customer service and was told by a person with a heavy French accent (who could hardly speak English) that she could not or would not help me because I had booked the trip with a \travel agent\", i.e. eBucks Travel (even though I did the booking myself on the Internet and never spoke to a \"travel agent\"). <br> <br> The \"agent\" was also unable to help me, which is no fault of Emirates and is subject to a different complaint. However, I am still unhappy with Emirates, because any decent airline would (a) have provided a PROPER explanation of why the flight was cancelled and (b) tried to re-route customers to their destinations using a different route. It would have been possible to go to Panama after all via an Emirates flight to New York, but the person in customer service with her useless English did not make that option available to me. I have since lost a lot of money in cancelled hotel rooms. VERY poor service!"