Emirates refuses to refund me for a cancelled ticket

<p>I recently booked a flight to Munich on Emirates for my mother and myself. She is elderly and dearly wanted to visit her friends and family before she became too old to travel, and I paid for this trip using my bank's loyalty package. I received a ticket stating that the flight could be cancelled 5 hours before departure and that an appropriate cancellation fee would be levied. Nowhere in the terms and conditions was it mentioned that the ticket is non-refundable.</p> <p> </p> <p>Unfortunately my mother has suddenly been diagnosed with a thrombosis in her leg and, upon doctor's orders, is not allowed to fly. I have a copy of her medical report as well as a letter from her doctor stating that she is unable to fly for three months. I submitted these documents and requested a refund for the flight that is due to leave on 22 August.</p> <p> </p> <p>Emirates flat out REFUSED to refund me anything apart from my airport taxes. I cannot believe it. What a greedy bunch of scavengers, interested only in sponsoring football teams and naming stadiums after themselves - I will never fly Emirates again as long as I live as this is the SECOND time they have done this to me.</p> <p> </p> <p>What happened last time is that they cancelled my flight to Panama City without any reason other than that they were no longer flying to that destination. Consequently, I lost a fortune in onward flights, accommodation and tours that I had pre-booked as non-refundable. I cannot stand Emirates and will always fly Qatar or Etihad instead.</p>