1 reviews | Active since Jan 2013
Emirates member EK*** ticket cancelled by Emirates.
<p>The most dreadful experience must be when you have checked your ticket form JHB to Beijing and it was confirmed by the Emirates ticked counter at the O R Tambo airport and the agent tells you that you may approach the boarding gate with the info in your hand in 30 minutes and when you get to the boarding gate you are told that your ticked was cancelled.</p> <p> That you have to buy a new ticket on the spot and if you do it now you can get the same seats, but you have to do it now.</p> <p>So we first try and fix the problem, but there is just no way. So after 4 hours you buy a new ticket that now cost you the original price plus R3000.00. Now after all the stress of 4 hour I had to pay for the same ticket twice, plus and then eventually could not get the same seats on the flights back and my son will have to return on a different flight where he was booked to return with his sister on the same on the return and the last flight is not even on the same day.</p> <p>Now there is no response from Emirates on a web complaint and I can only find a call desk number and they are not able to assist with the problem.</p> <p>How do I address this problem? I need a refund of the second payment plus an adjust met on the flight. </p>
Good Morning, seems like there is a problem with Emirates recommending you to use Global Collect for EFT payments on online or call desk bookings. Seems like the problem is within the administration between Global Collect and Emirates. I would not recommend anyone to use Global Collect for any payment connected to Emirates even when Emirates recommend that you do. Please just book and pay for your ticked at the airport.
My experience was a nightmare, I booked and paid for a ticked for my one child and then changed the other child's ticked so that they could return on the same flights and I did this by calling a consultant after checking the flights online. You can view the booking online but that is it, no ticket, since the admin between Global Collect and Emirates is not working. So you think you have a correct ticket, but in real terms you have nothing but lost money and frustration. To correct this booking and get it going again you will have to now pay again and again and again…
Emirates will promise you they will do a refund as soon as the admin there of has been resolved they will even go as far as calling you and telling you that they have done a refund, but nothing happens. All you end up doing is paying again for the same thing when the passengers are standing at the airport waiting to board the flight.
Please save yourself this stress and frustration and give Emirates a miss or book at the airport ticked desk if you have to use Emirates. Please ensure that your ticket is printed and in your hand once you have done this else you may be in for a new surprise.
Good Morning, seems like there is a problem with Emirates recommending you to use Global Collect for EFT payments on online or call desk bookings. Seems like the problem is within the administration between Global Collect and Emirates. I would not recommend anyone to use Global Collect for any payment connected to Emirates even when Emirates recommend that you do. Please just book and pay for your ticked at the airport.
My experience was a nightmare, I booked and paid for a ticked for my one child and then changed the other child's ticked so that they could return on the same flights and I did this by calling a consultant after checking the flights online. You can view the booking online but that is it, no ticket, since the admin between Global Collect and Emirates is not working. So you think you have a correct ticket, but in real terms you have nothing but lost money and frustration. To correct this booking and get it going again you will have to now pay again and again and again…
Emirates will promise you they will do a refund as soon as the admin there of has been resolved they will even go as far as calling you and telling you that they have done a refund, but nothing happens. All you end up doing is paying again for the same thing when the passengers are standing at the airport waiting to board the flight.
Please save yourself this stress and frustration and give Emirates a miss or book at the airport ticked desk if you have to use Emirates. Please ensure that your ticket is printed and in your hand once you have done this else you may be in for a new surprise.