EMIRATES DOES NOT CARE ABOUT WOMEN AND CHILDREN AND ARE CARELESS

HERE IS THE RESPONSE I GOT FROM EMIRATES ON 9 JANUARY 2018 AFTER COMPLIAING ON THEIR WEBSITE. TO DATE....NOTHING FURTHER

Dear Mr Soni Thank you for your query – we will respond as quickly as possible. For your reference, please find a summary of the information you submitted: We were a group of 4 passengers booked on holiday to Bangkok on EK0418 departing 24 December 2017. We did receive sms confirmation of the delay with the flight departure from Durban and were advised that any connecting flights will be resolved. All our flights were Emirates flights and made as one booking. When we landed in Dubai in transit, we were advised that we missed our conecting flight to Bangkok. We waited at the airport and the service from Emirates was most dissapointing and unapologetic. We were with children who sat on the floor for hours with nobody seeming to care or want to attend to us. After much complaining, we were routed to Jakarta and thereafter to Bangkok. We landed in Bangkok on 26 Dec at around 19h00. No luggage was sent and we were advised that these wil be sent to our hotel the next day. Baggage only arrived on 28 Dec in Bangkok after many calls to thr Emirates offices (when the luggage arrived, one piece was damaged which was noted). We paid for accommodation in Bangkok in advance and tours, both of which we lost out on. I require compensation for the 3 days without luggage for 4 passengers and for our accommodation and tours that we missed. I must also advise of the serious communication barrier with Emirates staff in Bangkok who were rude and most dissapointing. Apart from that, I found the manner in which Emirates handled the problem most dissapointing for an airline that claims to be one of the best in the world. I am happy to provide you with a detailed account of the discourteous and unprofessional manner in which children and families were treated should you require same. For now, as a direct result of Emirates conduct, we are out of pocket for accommodation, tours and compensation for being without luggage.