RF
Richard F

1 reviews | Active since Feb 2015

06 Feb 2015, 08:42

EMIRATES CUSTOMER SERVICE HAS GONE TO THE DOGS

Our flight was delayed by over an hour. No one came and explained this to us, nor apologized. It was merely discovered on the airports board. I indicated that I had a concern about my connecting flight to Johannesburg. I was told I would make my flight and not to worry.<br> <br> Once we boarded the aircraft, no apology was made for the late arrival of the aircraft and the late departure of the flight. It was simply ignored. Once again I expressed my concern over my connecting flight. I was told I would make my connecting flight, EK767 to Johannesburg. Upon landing we parked on the remote apron away from the terminal. Our connecting flight had departed by the time the aircraft had shut down. We caught a bus which took 40 minutes to reach the terminal. I was advised to go to the indicated gate, despite the fact that the flight had already departed. I ran for 30 minutes from Gate C to Gate A. The gate was closed with no one there. I approached the Business class lounge at Gate A for assistance. No apology for the delay nor missed flight and referred me to the connections desk downstairs. They were rude with a cold. Shocking service and attitude! No response to my complaint on their website!

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