Emirates Customer Care washed away in the floods?

Floods are one thing, but total lack of organisation and care for customers is another. My daughter has been waiting in a queue in Dubai at the Emirates booking desk for 9 hours now. There are no proper queues, just clumps of confused travelers all pushing to be helped. No one has walked around to ask or explain anything. Hotels are now full and she will be there half the night at this rate. All the slick advertising and talk of customer care certainly has been shown up today. I have no idea what management has been doing, but it has not been thinking about looking after the customers who will now think twice about using their airline in the future.