Emirates cancels tickets and keeps your money.

I have been trying since February to get a refund for a flight that Emirates cancelled during COVID. I was told the money would be in my account within 2 weeks. I called several times and had to request the refund again in March because they never processed it, despite the refunds department saying it was processed. In April I received an email confirmation from them that the refund was unsuccessful. I have resent my bank details. I email the refunds department daily for an update - and a month later still have no response. I call the help centre every second day and no one can assist me because on the system the refunds department has it registered that they sent me the money.

Emirates took my money, cancelled my ticket and now aren’t giving my money back.