Emirates baggage handling

I typically have good experiences with Emirates airline and they are a go to when traveling. Their good reputation is however being tarnished by their baggage department to the extent that I am seriously starting to dislike the company. My bag was damaged on a recent trip and after weeks of following up and borderline being nothing has been done about it apart from empty promises. I travel frequently and need my luggage. Can someone that cares for the Emirates brand and that take their job and customers seriously PLEASE help to resolve. It is horrible to get this desperate having to write reviews on external platforms in the hope of getting help!