Emirates are NOT taken responsibility after both our suitcases were damaged by them when travelling on their airline.

My wife travelled last week from Johannesburg to ****et via Dubai on Emirates Air. We booked in two wrapped suitcases. After arriving at her daughters apartment in ****et, my wife unwrapped the two case only to find that the one case was badly cracked & one wheel was completely broken off the case. The other Samsonite case wheel was missing. I contacted Emirates & was told to report the issue on their website. Now have twice reported the damage to the cases on their website & have not had a response. I have also tried to call their Johannesburg office more that 6 times with no assistance. My wife is now travelling with two broken suitcases.