Emirates applies the Montreal Convention 99 rule!

I recently flew with Emirates to Mos*** in the Russian Federation and back. The flight, food, and service were superb. However, when I arrived in Mos***, one of my suitcases was damaged, and I had to purchase a new one. I returned on 30 October 2025, only to discover that my new suitcase was also damaged. I lodged a complaint with Emirates, and a representative named Sharon rep****, stating that, according to the Montreal Convention of 1999, I should have reported the damage within seven days. Two flights, two damaged suitcases, and Emirates is using a 1999 Montreal Convention as an excuse?