Emirates Airlines - Appalling / Worst Service

Kindly note that I have received a refund for 6 out of my 7 tickets with reference: ....

I have waited almost 3 months for this refund. I cannot accept to wait any longer for the refund on Ticket: AHMED CAJEE as this is an error and omission of the original request ON EMIRATES SIDE!

I have called numerous times to follow up over the past 3 months. Each call center agent CONFIRMED that all is in order for the FULL refund

Please action the outstanding ticket payment IMMEDIATELY in an action of good faith to rectify YOUR ERROR

The respond from Emirates was unacceptable:I apologize for the delay in reviewing your refund request, due to the current situation relating to COVID-19.

This was my final respond to Emirates: The service level from Emirates is appalling and my frustration will be uploaded on all social media platforms. You seem to always use the “COVID 19” as your reason for the delay in responding and resolving customer complaints. When we did the reservation with your company we also made reservations with other airlines and they dealt with our refund in a more professional manner and all was resolved within 7 days from logging the complaint (Other airlines did not take three months to resolve our refunds). Emirates does not know the value of customer service. You mentioned that: “I or my colleague will get back to you once we get a response”. When??? I cannot wait another 3 months for your error and omission. I WANT THE REFUND FOR AHMED CAJEE , AMOUNT: ZAR10967.30 – immediately. It’s that simple!!