CB
Clare B

1 reviews | Active since Mar 2020

25 Mar 2020, 14:42

Emirates Airlines

Being aged 74, I made an informed decision to cancel my flight to London, exactly one week before I would fly. My only reason was the Coronavirus. My request for a full refund was refused, the answer being “ because we are still flying to London”. So I had to pay the statutory R2000.00 penalty fee. Yet, had I waited until the day before I was due to fly I would have received a full refund. Shame on you Emirates. I am a frequent flyer and have been for years. You can be sure I will never ever fly with your airline again and I will recommend that all my friends who fly with you to switch airlines. You can keep my frequent flier points.

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