Double booking, poor service

<p>I booked a ticket via the iPhone app, which crashed as my transaction was pending. When I rebooted the app, two trips were booked. I completed the refund form and was advised that the trip had been cancelled and a refund was pending, but cancellation fees of R1500 would be deducted. The people I spoke to were insistent that the double booking was my fault, even though it wasn't. I told them I would not pay the cancellation fees but was ignored.</p>