Dissatisfied customer

<p>My partner and I travelled from Durban to Heathrow with a lay over in Dubai; a long trip as it was. I had diligently booked our seats at the emergency exit for the second flight (EK 1, booking reference BWRBT6 ), perhaps as much as 5 months prior to leaving for our trip. This was particularly important for my partner, as he has neck and back problems as a result of a sport injury that occured over a year ago. When we boarded the 'plane, another couple had already taken up our seats. We checked their tickets against ours and saw that one was seated next to us, and the other one row behind. They refused to give up the seats that were rightly ours, and so we called an air hostess to help us resolve the issue. See asked us to kindly take a seat in the row behind the emergencey exit and that she would sort out the issue once the 'plane had taken off. We had no option but to listen to her. Once we had taken off, the air hostess said that she would chat to the captain who would come up with a better option. 40 minutes later she returned and said there was nothing that she could do and that we shouldnt have sat down, resigning ourselves to inferior seats. The fury! My partner's neck was in a spasm the entire flight, and he battled with it for several days afterrwards. What a downer on his very first trip to the UK!</p> <p> </p>