Disgusting service at Emirates South Africa

I could not believe the arrogance of this airline and its staff! I paid for myself and my colleague to have 46kgs in baggage flying from Ushaka International to Birmingham for business. When we got to the check in desk, Emirates told us my colleague only had a 30kg allowance. We know we ordered the extra kgs because i fly for shows at least 7 times a year WITH EMIRATES! I phoned my PA to send through evidence stating the extra kilograms which she then emailed to Henry Taylor- email address [Email Removed] Mr Taylor came downstairs from his comfy office and informed me, that although he can see we have purchased the extra baggage there was a fault on THEIR system and there was nothing he could do so WE had to pay in 40000 air miles to upgrade the ticket so that we could carry the luggage we had already paid for. His attitude was atrocious and not to mention what they have done is FALSE ADVERTISING ON BAGGAGE!!! I will take my 7 business trips a year at approximately R30000 a trip and go to a more efficient airline. ABSOLUTELY APPAULED by Emirates and their *********** staff!!!!!