Disgusted by on flight service

My wife and I are regular travelers and in most cases we will fly in either Business Class or Economy class with Emirates. We are both Skywards Members and have had wonderful service and feel that we have become very loyal customers.On the 8 July 2017 we boarded the Emirates aircraft at Dubai and were allocated seats 48 A&B in economy class. On sitting down in seat 48B I noticed that it was broken, it continuously kept on reclining and my wife's seat no 48A TV screen was not working. I brought this to the attention of the air hostess, Adreana. As I noticed that there were four seats vacant when the aircraft doors were closed namely, 49 K & J and 50 K & J. I requested to be moved to them I was told that these seats were only for the crew. However I could be moved to other seats apart. thus I would not be sitting with my wife. I declined the offer.I was told a number of times whilst the aircraft was about to take off to place my seat in an upright position, and I had to always inform the airhostess staff that the seat was broken.However about 2 hours into the flight, with my broken chair and my wife's screen not working. I saw three passengers being place in chairs 49 K & J and 50 K & J. When I queried about this, I was told that their TV screens were not working and that the air Hostess manager, Nattida Moragotkriengk, gave authority to place these passengers in these seats. I was also told that these passengers did not want to be separated and be kept as unit. I was now very perplexed by this as I requested to be moved prior to the plane departing and I was denied. Furthermore I am sure that if ones seat is broken it should take priority as it is related to safety.I requested to see the Air Hostess manager,Nattida Moragotkriengk, yet I was denied once again and I had to deal with Sharel Uzice. She explained that she was not aware of my case. They tried once more to try and fix the TV screen and failed. The one junior Air Hostess indicate that as this was an old plane certain things do not work. the screen was rebooted more that 3 times and it still did not work. Thus leaving the screen off for the whole duration of the flight.I am totally appalled by this type of service and attitude by the airline staff. My wife and I were considering taking another holiday in 2018 and using this airline. However after this incident I am strongly considering using another airline that will cater to its passenger needs and safety.

Having complained to the Airline they gave me and not my wife voyager points which are only valid if you purchase another ticket. I did reply to the airline that I was not satisfied with their response and to date I have not received a reply.