KK
Keelan K

1 reviews | Active since Oct 2010

04 Mar 2018, 01:47

Compliant! Very unhappy!

The last Emirates experience ( middle Jan 2018) we as a family went through was anything but pleasant.Myself, my wife and my 2 and half year old were booked on flight EK771 from Cape Town (South Africa) via Dubai to Dublin Ireland.The flight was delayed for about 2 hours before we were in the air.Then arriving in Dubai our connection flight gate closed at 7am, we arrived at 7:30am, but that flight (EK161) already left, which baffles me because, why must we wait 2hrs at Cape Town but the EK161 can’t wait 30min at Dubai, surely 30mins is nothing comparing to the 2 hours we were already behind schedule.This meant that our next flight was only 7 hours later, which created an entire knock on effect, which meant the following:• My 2 and a half year old, must uses certain creams for his eczema (every hour), our initial travelling was pushed out by several hours which meant that we ran out of the cream and had a very irritable and redly scratched boy. Which meant the next flight was anything but pleasant for us or any people sitting close to us.• We did not receive any means of compensation likeo a voucher for food, o entry to the airport hotel to resto discounts for any flights we are planning to book in 2018o upgrade to business classo not even a SORRY from the Emirates staff when handing us our new connection tickets (EK163)• My car in Dublin was only paid to park in a certain location till a certain time, which meant I overstayed my parking by a lot of hours and had to pay for that• There was a snow storm in Dublin when we arrived 8pm at night (instead of the 11am we should have) this meant that I had to go and look for a hotel to book myself and my family in for the night, because the roads was unsafe for us to travel back to Letterkenny (3 hour journey)• This also meant that I had to request ANOTHER days leave because I would not make it back to work on time the next day! (that meant I was no compensated for any work done, meaning I lost money)I fly at least 2 to 3 times every year, I have flown many airlines before and have kept flying with Emirates the last 3 years, so please Emirates tell me how are you going to compensate me for the tremendous discomfort you have cause myself and my family emotionally, physically and financially!!

I have logged the complaint above via their website. After 3 weeks i contacted them via Twitter. They tell me i must wait 30 days after i logged my ticket for feedback. I wait 31 days and contact them again. They tell me they will look into it.

On day 36 I have been messaging them each day on Twitter requesting feedback, but no reply. We are at nearly at day 40. Its really absurd!!!

0
Replies (0)